Store Policy
Customer Care
At UrbanNest, we believe that creating your perfect home should be a stress-free experience. We are committed to providing exceptional customer service and are here to help you every step of the way. Whether you have a question about our products, need assistance with an order, or just want some styling advice, our team is ready to assist you.
We aim to respond to all inquiries within 24-48 hours. Your satisfaction is our top priority, and we work diligently to ensure you love every piece you bring into your home. Please don't hesitate to reach out to us at support.urbannest.store@gmail.com.
Privacy & Safety
Your privacy and online safety are of the utmost importance to us. We use secure, industry-standard payment gateways to ensure that your personal information and payment details are strictly protected and encrypted.
We only collect the necessary information to process your orders, deliver your items, and improve your shopping experience, in full compliance with UK data protection regulations. We will never sell or share your personal data with third parties. You can shop with complete confidence, knowing that your information is safe with UrbanNest.
Wholesale Inquiries
Interested in bringing UrbanNest's modern comfort to your own store or interior design project? We are always open to exciting partnerships. For wholesale opportunities, bulk orders, or B2B collaborations, please reach out to our team. Send an email to support.urbannest.store@gmail.com with your business details, and we will get back to you promptly.
Payment Methods
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Credit / Debit Cards (Visa, Mastercard, Amex, etc.)
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Secure online payments processed via Stripe